As a New Zealand owned and operated business, we really appreciate your support over this time.
Keep backing your backyard
As guests and owners of Relaxaway are no doubt aware, the New Zealand Government | Te Kāwanatanga o Aotearoa has declared a State of National Emergency in response to the coronavirus (COVID-19) pandemic.
We would like to thank all of our customers for their patience as our teams navigate their way through these unprecedented times. All refunds and cancellations are currently being processed, and we have been advised of wait times of up to 12 working days for these refunds to appear in customer accounts.
New bookings
While we will be processing new bookings through our direct website, www.relaxaway.co.nz, each booking request will be assessed by our reservations team and actioned based on the strict essential travel criteria.
Further information from Relaxaway
These are challenging times for all Kiwis and visitors to our country; we’re here to help where we can. It is for the reasons above and in our effort to support the Government, our frontline health-care professionals and to protect the wider community, that we have made these temporary but critical changes to our operation.
We have relaxed our cancellation and/or flexible date change policies with most of our homes. Contact us today if you would like to discuss booking a future stay – planning for a holiday can help us all feel positive during this home-based time.
If you have further questions, please do not hesitate to contact us today at [email protected] or to stay updated with the latest information, visit the www.relaxaway.co.nz news page www.relaxaway.co.nz/news.
