At Relaxaway, we pride ourselves on going above and beyond the expectations of our valued guests. We’re incredibly proud that our dedication to expertly managed Queenstown holiday home accommodation has resulted in Relaxaway Holiday Homes becoming an Airbnb Superhost!
What is an Airbnb Superhost?
Airbnb Superhost status is a recognition of excellent hospitality in the holiday home accommodation sector. In the words of Airbnb, “Superhosts are experienced hosts who provide a shining example for other hosts, and extraordinary experiences for their guests.” Airbnb rewards and highlights the efforts of accommodation providers like Relaxaway Holiday Homes for their first-rate efforts in providing guests with the best holiday experiences.
How does a host become an Airbnb Superhost?
Becoming an Airbnb Superhost takes experience, devotion and a personal touch. Providing exceptional bespoke experiences to every guest is essential. An Airbnb Superhost must uphold an overall 4.8+ out of 5 rating on Airbnb’s booking platform to gain and maintain their Superhost position – that’s a near-perfect rating!
Airbnb Superhosts must have a minimum number of stays in their holiday home – that’s 10 stays or 100 nights over 3 stays in the past year. This is a requirement that ensures a valid amount of experience.
To sustain the Superhost qualification, accommodation providers on Airbnb can only cancel bookings less than 1% of the time. This means you know that you can rely on Relaxaway Holiday Homes having your Queenstown holiday home ready and waiting for you when you arrive in our alpine resort.
Superhosts must also keep a 90% response rate within 24 hours. It is essential guests can get in contact with their hosts before and after booking, which is why Relaxaway Holiday Homes make contact as easy as possible for their guests. Not only does Relaxaway Holiday Homes consistently monitor our Airbnb enquiries (currently sitting at a 99% response rate), we also ensure we’re contactable via email at [email protected] or phone on +64 (0)3 442 7013 plus we also have a web enquiry form.
How can I verify if a company has Superhost status on Airbnb?
Airbnb Superhosts are marked with a Superhost badge and their holiday home listings will also tell you they are Superhosts in the host information section. You can also check your host’s Airbnb profile to see if they are an Airbnb Superhost.
Airbnb Superhost badge:
View our Airbnb profile here
Relaxaway Holiday Homes aim to achieve more than a Queenstown holiday home service, we aim to provide luxury personalised experiences for our guests. We want every part of your Queenstown holiday to be the very best. Airbnb Superhost certification is an excellent recognition of the exceptional experiences we provide, so you can rest assured knowing that practiced hosts like Relaxaway Holiday Homes are managing your Queenstown accommodation.
